Privacy Policy for helivorantix.sbs

We value your privacy and work to protect personal data shared while using our site or services. This policy explains what information is collected, how it is used, and your rights regarding your data.

Information We Collect

We only collect the information necessary to provide a personalized service experience. Details gathered will depend on how you engage with our platform.

• Personal details, such as your name, email, and phone, submitted through contact or order forms on helivorantix.sbs.
• Order and delivery details, including address, preferences, and communications, to ensure service accuracy.
• Technical data like device type, browser version, IP address, and access times for security and improvement.
• Cookies and similar technologies to remember site preferences and facilitate user experience improvement.

How Your Data Is Used

Collected information supports communication, smooth service delivery, and site optimization for your needs.

• Process bouquet orders, prepare custom arrangements, and provide delivery updates via your preferred method.
• Respond to inquiries about flowers, availability, or our services, ensuring clear and timely communication.
• Improve site navigation and security by analyzing technical usage patterns and addressing performance issues.
• Comply with Malaysian legal data requirements and prevent misuse or unauthorized access to information.

Legal Basis for Processing

We process data according to Malaysian laws ensuring legality and transparency throughout.

Your information is only used for agreed purposes, (such as order fulfillment, communication, and after-sales service) and will not be shared beyond what is necessary for those services.

Information Sharing

Your information is protected. We share your data only in ways outlined below and never sell it.

• With delivery partners and payment processors only as necessary for order fulfillment and payment processing.
• When required by Malaysian law, such as to comply with legal investigations or protect public safety.
• With trusted technology providers for secure site hosting, analytics, and technical support.

Data Security

We use accepted security measures, including encryption and access controls, to protect your information. Our staff is trained on handling data responsibly, and we conduct regular audits to prevent misuse and ensure swift resolution of any concerns.

Your Rights

You may review, update, or request deletion of your data at any time by contacting us.

• Request access to personal details we store and receive a copy.
• Rectify or update inaccurate or outdated information provided to us.
• Request erasure of your personal data except where retention is legally required.
• Withdraw your consent to data use for non-essential purposes if previously given.

Cookies Policy

Our website uses cookies to enhance browsing and remember preferences. For full details, visit our Cookie Policy page linked below.

View Cookie Policy View Cookie Policy

Contact Us

Have questions about your privacy or how we manage data? Reach out using the information below for more about your rights or concerns.

Privacy Policy Changes

We may update this Privacy Policy to reflect operational, legal, or security changes. Please check this page for revisions.